Policies
Shipping Policy
Draft template — to be reviewed by a qualified legal professional before publication. Items shown in [square brackets] are company-specific details that are still to be confirmed.
This policy explains how orders are dispatched. Moringa products and fresh Apple Ber have different handling needs, so they are fulfilled separately.
Before dispatch
Every order request is reviewed by our team. We confirm availability, your delivery location, any delivery charges and payment arrangements with you before dispatch.
Packed moringa products
- Packed products are dispatched as parcels through [courier or logistics partners to be confirmed].
- Serviceable PIN codes: [to be confirmed]. If we cannot deliver to your PIN code, we will tell you before confirming the order.
- Dispatch time after confirmation: [to be confirmed].
- Delivery time after dispatch: [to be confirmed], depending on your location and the courier.
- Delivery charges: shown at checkout when a delivery charge is set for your order, otherwise confirmed with you before the order is finalised.
- Tracking details will be shared where the courier provides them.
Fresh Apple Ber
- Apple Ber is supplied in season, subject to harvest, quality grading and available quantities.
- Packing format, delivery location, transport arrangements and timing are agreed per order or per quote.
- Because fresh fruit is perishable, please make sure someone is available to receive and inspect the consignment on arrival.
Delivery address
Please provide a complete and accurate address, PIN code and reachable mobile number. Delays or failed deliveries caused by incorrect details may lead to additional charges. [Re-delivery terms to be confirmed.]
Delays
Weather, transport disruptions, holidays and other events outside our control can delay deliveries. We will keep you informed if a confirmed order is delayed.
Questions
Contact us through our Contact page with your order reference.